Frequently Asked Questions
Everything you need to know about our premium food packaging solutions.
Are your pouches food-safe and BPA-free?
Yes, all Ultra Pouches are manufactured using FDA-approved, food-grade materials that are 100% BPA-free to ensure the safety and freshness of your products.
What is the minimum order quantity for custom printed bags?
For custom branded designs, our minimum order quantity starts at 500 units, depending on the specific pouch size and printing complexity.
Do you offer samples before I place a bulk order?
Absolutely. We offer sample packs containing various sizes and materials so you can test the barrier properties and seal strength with your specific food products.
How long does shipping take for stock items?
Standard stock orders are processed within 24 hours and typically arrive within 3-5 business days depending on your location.
Can your pouches be used for liquid or frozen foods?
We offer specialized high-barrier films specifically designed for liquids and deep-freeze environments. Please check the product specifications for 'Heavy Duty' or 'Freezer Safe' labels.
What is your return policy for unused packaging?
Unopened and unused stock pouches can be returned within 30 days of purchase. Please note that custom-printed orders are non-refundable once production has begun.